Unable to enter game. The portal works fine though

Anything you find suspicious, things that crash your client, things that crash the server, anything that doesnt work as it should.
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losludvig
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Joined: Wed Mar 11, 2015 7:57 pm

Unable to enter game. The portal works fine though

Post by losludvig »

After a long break from the game I am unable to log in. I tried downloading the pre-packaged installer and reinstalling with no luck, still gives me the "your account credentials are invalid" error. For some reason I can log in to portal.uoex.net fine. Last I played I was unable to use the portal, being stuck in the "select character" -> relog bug, but now it works fine. When attempting to log in, I usually get the error right away, but some times uo just hangs at "checking account". I have also tried letting razor launch uo (I have made the necessary registry edits).
Please asssist.
losludvig
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Posts: 4
Joined: Wed Mar 11, 2015 7:57 pm

Re: Unable to enter game. The portal works fine though

Post by losludvig »

I've searched around on the wiki for quite a while, and can't find any info on how to change your password other than inside the game, and since I can't enter the game (only the portal) that doesn't do anything for me. Similarly I can't find any info on how to delete my account, since we are only allowed 1 account per person. I've tried redownloading the game again, no luck.
Since I can't get into my old account, I'm making a new account "losludvigtest" and forget about the old one.
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Xavian
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Posts: 485
Joined: Sun Dec 25, 2011 4:09 pm

Re: Unable to enter game. The portal works fine though

Post by Xavian »

Did you try to email the Coordinating administrator at: ca@uoex.net? That would probably be the better choice before you end up with both accounts banned or deleted or something. Completely up to you tho...
losludvig
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Posts: 4
Joined: Wed Mar 11, 2015 7:57 pm

Re: Unable to enter game. The portal works fine though

Post by losludvig »

thanks for the info, I'll do that straight away
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